Shipping & Returns
Depending on your specific location, delivery times will vary. Delivery estimates are given below:
- VIC – 3 business days
- SA, NSW, ACT – 3 business days
- QLD, TAS – 5 business days
- WA, NT – 6 business days
Delivery of artificial hedges, vertical gardens and plants may vary to remote towns (more than 50km out of the CBD) and can take an extra 2-3 days in some circumstances.
If you have an urgent delivery timeframe, please get in touch to discuss options. We’ll accommodate where we can.
International deliveries vary significantly so please contact us to discuss.
Please note these times do not apply to custom made items. Holiday periods will impact your delivery time.
Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.
Our returns policy is in addition to your rights under Australian Consumer Law because we want you to be happy with your purchase.
Our returns policy allows for an exchange or refund of purchase for up to 14 days, except when it is due to change of mind, or is a result of purchasers error.
To be eligible for a return:
– Your product must be unused and in saleable condition
– All goods must be in original packaging
– An invoice must be presented showing the purchase of the goods.
You are entitled to a replacement or refund for damaged or faulty goods.
Once your return is received and inspected, we will raise a credit note. If you have requested a refund we will process the refund accordingly and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will advise you once the refund has been processed from us.
Due to the nature of the following products, we will be unable to provide a refund or exchange on:
– Custom made and personalised products.
– Clearance items.
PLEASE NOTE: no exchanges or returns are offered for sale items.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.
As all artificial plants & flowers are made of various materials we cannot offer the same universal guarantee. The products have varying lifespans.
As a rough guide, artificial plants made of plastic will last three years or more, and artificial plants made of silk between one to three years. However, using the UV spray we offer would significantly increase the life-span of your plants.
Plant stems used in our green walls would be subject to a 3 year guarantee.
UV Resistant Artificial Hedges, Vertical Gardens and Green walls are made for the Australian sun. Unlike our competitors, we have UV Resistant hedges that are designed to keep your plant full of colour for longer. Our UV hedge and green wall range is backed by our 5 year fade and crack guarantee. We insert high quality UV protection into our plastics used for hedges, green walls and vertical gardens.
Best of all the UV protection we use is home safe, so you can have extra comfort knowing you’ve made the right choice for you or your family.