Frequently Asked Questions

ARE HEDGE PANELS, GREEN WALLS AND VERTICAL GARDENS ALL THE SAME?

Great question, all of ours are high quality UV resistant wall and fence coverings that look realistic and lush. Hedge panels are simply a more traditional ‘leaf look’, whereas the vertical gardens and green walls often have a wide range of foliage, including grasses, stems, flowers, ferns and a wide variation of foliage.

WHAT ARE “HEDGE PANELS’’?

Hedge panels are artificial hedges specially designed to adorn and decorate walls, fences and other surfaces.

They’re a stunning, lifelike way to beautify your fences, enhance your yard, and maintain your privacy. It’s a quick, affordable, convenient alternative to messy and expensive landscaping. So natural-looking, you’ll think it’s the real thing!

ARE HEDGE PANELS EASY TO INSTALL?

Yes…they’re extremely easy. Installs in minutes, requires no special tools—even if you’re not handy and have no prior experience. If you still need help though, we do offer installation around VIC (Melbourne), NSW (Sydney), and QLD (Brisbane) Australia.

WHAT SIZES ARE THE HEDGE PANELS AND VERTICAL GARDENS?

Any of our vertical gardens or panels come as a 1m by 1m panel made up of various smaller sized tiles. They have already been joined together into a 1m by 1m panel (except our select range of metal-backed green walls which are 90cm x 90cm).

CAN I GET A CUSTOM SIZED PANEL?

All the panels can be cut to size using a pair of scissors – if you have an area 2m by 50cm for example, a 1m by 1m panel can be cut in half and joined together to create that size.

CAN I MIX DIFFERENT PANELS TOGETHER?

Definitely! All you need to do is cable tie the backing together. You can mix 2 of 10 different styles, simply join them together.

HOW DO I ATTACH HEDGE PANELS TO MY FENCE?

Hedge panels can be attached to any surface in a number of ways. The three most common methods are:

  1. To a wooden fence or plaster wall with the assistance of a staple gun, by stapling the frame of the panel to the fence.
  2. To a cyclone fence, like the kind around tennis courts or swimming pools—with plastic ties or easy twist wire.
  3. To a metal fence, or other hard surfaced wall – using self-tapping screws.
CAN I USE HEDGE PANELS OUTDOORS?

Absolutely. All our panels are specially designed and treated for outdoor use – they are UV treated so will last longer outdoors. Our UV green walls and hedge panels are made with the best UV inhibitors available for such plastics; to ensure long-life whilst ensuring they still look life-like.

WHERE CAN I PUT HEDGE PANELS?

Virtually anywhere. Use them to enhance chain-link and other fences, walls, balconies and patios. As well as covering unattractive places such as bin storage areas, utility sheds and old walls; or simply make any ordinary surface as lush and beautiful as a garden in springtime. Please note that every job is unique, and the suitability of the artificial plants will vary from job to job, and be site specific, so please seek appropriate 3rd party advice as required to ensure compliance with building codes and safety requirements.

WHAT SIZE AREA DO HEDGE PANELS COVER?

All sizes—no matter how big or small. Each artificial plant panel is 1 square meter (smaller panels have already been connected for your convenience) and can be easily trimmed down or connected to other panels. You’ll have no trouble customizing it to fit your exact specifications.

WHAT ARE THE MEASUREMENTS FOR ARTIFICIAL PLANTS?

All measurements provided are from the base of the pot (ground – to top leaf).

MY ARTIFICIAL PLANT HAS ARRIVED, BUT ALL THE LEAVES ARE STRAIGHT OUT, NOT BUSHY – HOW DO I FIX THIS?

All plants are sent in tightly packed boxes to avoid them rolling around in transit and becoming damaged. This results in the leaves and branches being compacted around the trunk and pointing upwards. 

This is an easy fix, simply:

1. Remove the plastic packing bag / box.

2. Start from the bottom and fan the leaves outward (be gentle).

3. Lightly move the leaves to the desire shape and over the coming days they will settle.

DO YOU PROVIDE INSTALLATION?

Yes. Installation available upon request. Contact us to find out more.

HOW OFTEN SHOULD I USE THE UV PROTECTION SPRAY ON NON-UV PLANTS?

We would recommend that if placing your non-uv plants outside, you regularly spray the plant with two coats of our UV spray. As a general guide we would recommend the following frequency (noting we cannot guarantee the longevity of the plants if they are indoor plants being used outdoors).

  • Full sun / hot parts of Australia (WA, NT, QLD) – every 4 months.
  • Partial sun / cooler parts of Australia – every 6 months.
  • Limited exposure (through windows, or less than 1 hour a day) – every 9 months.
CAN I GET A CUSTOM DESIGN AND STYLE OR DIFFERENT PLANTS?

Absolutely. Simply email us a picture of the design you’d like, and we’ll create your own personal hedge style, or alternatively we can show you some custom ordered designs that have previously been made. If you are after a fake plant that we don’t have online let us know, as more than likely we will be able to source it.

WHAT ARE THE BENEFITS OF ARTIFICIAL PLANTS?

Artificial plants & trees are so realistic these days, require next to no maintenance and maintain their fresh and vibrant appearance for years – that is why artificial plants are the preferred solution for many. Here are some additional benefits to consider:

  1. Can be installed anywhere

You won’t have to fear slipping over or cleaning up fallen leaves and

branches. No risk to occupational health and safety here. An artificial greenery installation is also not limited by environmental conditions, or exposure to the elements. Have a change of mind on location? Not a problem, as it’s easy to re-locate artificial greenery quickly and without damage.

  1. Extremely attractive & instant results

The stunning green walls and plants are customised and designed with the input of landscapers, interior designers and architects to ensure modern trends, and style requirements are met. There’s no waiting around for plants to ‘settle’ or grow – the visual impact is instantaneous and long-lasting.

  1. Incredibly realistic

Our green walls, plants and trees are renowned for being mistaken for the real thing! We strive for our greenery to look convincingly real and authentic.

  1. Safe for children and pets

There are many beautiful plants with leaves and stems that are toxic to children and pets. Our vertical gardens and plants are 100% non-toxic and safe to be installed anywhere, even if there’ll be interaction from children or animals.

  1. Versatile and easy to install

Our vertical garden panels are modular and can be cut to the exact size and shape that you desire. They are also incredibly easy to install and move around when you want a change in scenery.

HOW DO YOU SUPPORT TREE PLANTING PROJECTS?

PlantBox is proud to be a partner of One Tree Planted, a non-profit organisation focused on global reforestation. One Tree Planted have contributed 15 million trees to projects all around the world, and for every product sold on the PlantBox website, we’ll fund the planting of one tree. We’ll provide regular updates to our tribe on the great work of One Tree Planted, and PlantBox’s ongoing contribution.

DO YOU MANUFACTURE YOUR PLANTS & TREES?

PlantBox is not primarily a manufacturer, although we do produce some of our own products. We have worked hard to build relationships with a variety of the best quality manufacturers, to curate a collection of high quality artificial plants & trees, and provide the broadest possible range to our customers. Our range and suppliers will continue to grow.

Don’t be concerned if you receive your items and the packaging does not say ‘PlantBox’. Your packaging may have our branding, or the name of one of our great manufacturers on the box.

HOW ARE PAYMENTS PROCESSED?

We provide numerous payment options including Stripe (credit card), PayPal, Afterpay and Zip.

HOW LONG DOES DELIVERY TAKE?

Depending on where you live delivery will vary; estimates are given below:

• Victoria – 3 clear business days (often faster)
• SA, NSW, ACT – 3 clear business days (often faster)
• QLD, TAS – 4 clear business days (often faster)
• Perth, NT – 5 clear business days

The delivery of the artificial hedges to remote towns (more than 50km out of the CBD may take an extra 2-3 days).

If you need your order delivered urgently, please call us on 0426 841 470 to discuss the options and costs.

HOW LONG WILL IT TAKE TO GET MY HEDGE PANELS OR FAKE PLANTS?

Normally, just a few days. And depending on your shipping preference, you can even have it sooner. Due to the high demand for our Hedge Panels, we may have run out of a particular style, however, we will notify you on the product page if this infrequent event does happen.

I LIVE INTERSTATE / OVERSEAS, CAN I STILL PURCHASE THESE HEDGE PANELS?

Certainly. We’ve even shipped large orders to customers in outback NT, FIJI, NZ and Africa. Contact us today to discuss shipping options.